Privacy Policy

This Privacy Policy explains how Exclusev LLC, doing business as A1 Auto Guys (“A1 Auto Guys”, “we”, “us”, or “our”), collects, uses, discloses, and safeguards your information when you visit our website, request an inspection, or otherwise use our services.

1. Information We Collect

We may collect the following categories of information:

  • Contact Information – name, phone number, email address, billing address, and any other details you provide when booking an inspection or contacting us.
  • Vehicle & Inspection Details – vehicle year, make, model, VIN, location, seller or dealer information, preferred inspection date/time, and any notes you provide about the vehicle.
  • Account & Portal Information – if you create an account or receive login credentials, we may collect usernames, hashed passwords, and information about when you access your client portal and reports.
  • Payment-Related Information – we use third-party payment processors (such as Stripe) to handle payments. We may receive limited payment details (e.g., transaction IDs, last 4 digits of a card), but we do not store full credit card numbers.
  • Technical & Usage Data – IP address, browser type, device type, pages visited, time spent on pages, and similar analytics information collected via cookies or similar technologies.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Processing and managing your inspection requests and bookings;
  • Scheduling inspectors and coordinating with sellers or vehicle contacts;
  • Generating, delivering, and hosting your inspection report and photos;
  • Providing and managing access to your client account or portal;
  • Responding to your questions, requests, and customer support needs;
  • Sending important service-related messages, such as confirmations and updates;
  • Improving our website, services, and user experience;
  • Maintaining business records and complying with legal obligations;
  • Protecting our rights, property, and safety, and that of our customers and the public.

3. How & To Whom We Disclose Information

We may disclose your information to third parties in the following ways, using reasonable and lawful methods of disclosure:

  • Service Providers – We share information with companies that help us operate our business and deliver services, including:
    • Cloud storage and database providers (for reports, photos, and client records);
    • Image hosting platforms used to store and serve inspection photos;
    • Email and SMS providers used to send confirmations, links, and notifications;
    • Payment processors (such as Stripe) that securely process your payments;
    • Website hosting, analytics, and security service providers.
    These providers are permitted to use your information only to perform services for us and must handle it in a secure, confidential manner consistent with applicable laws.
  • Inspectors / Contractors – We may share necessary details (such as your name, contact information, and vehicle address) with inspectors or contractors so they can perform the inspection you requested.
  • Legal & Compliance – We may disclose information if required by law, legal process, or governmental request, or if we believe in good faith that disclosure is necessary to:
    • Comply with applicable laws, regulations, or court orders;
    • Protect our rights, property, or safety, or that of our customers or others;
    • Investigate fraud, security issues, or violations of our terms and policies.
  • Business Transfers – If A1 Auto Guys or Exclusev LLC is involved in a merger, acquisition, financing, or sale of all or part of the business, your information may be transferred as part of that transaction, in accordance with this Privacy Policy or a similar policy.

4. Methods of Disclosure

We may disclose or share your information using secure electronic means, such as encrypted connections, secure APIs, password-protected portals, or secure email communications, as appropriate. We limit access to your data to personnel and third-party providers who need it to perform their duties and are bound by confidentiality obligations where required.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, help you log in, and understand how you use our site. Cookies are small files stored on your device. You can usually adjust your browser settings to block or delete cookies, but this may affect certain features or functionality of the site.

6. Data Security Practices

We take reasonable administrative, technical, and physical measures to help safeguard your information against unauthorized access, loss, misuse, or alteration. These measures may include:

  • Using reputable, security-focused hosting and infrastructure providers;
  • Restricting access to personal data to personnel who need it for their job functions;
  • Using secure connections (HTTPS) for our website and portals where appropriate;
  • Partnering with trusted third-party payment processors for handling payment information.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, and you use our services at your own risk.

7. Data Retention

We retain your information for as long as reasonably necessary to provide services, maintain business records, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Inspection reports and related photos may be stored, archived, or deleted based on our operational and legal needs, at our discretion.

8. Your Choices & Rights

Depending on your location and applicable law, you may have certain rights, such as:

  • Requesting access to the personal information we hold about you;
  • Requesting corrections to inaccurate or incomplete information;
  • Requesting deletion of certain information, subject to legal or business retention requirements;
  • Objecting to or restricting certain processing activities;
  • Opting out of non-essential marketing communications.

To exercise these rights or update your information, you may contact us at a1autoguys@gmail.com. We may need to verify your identity before fulfilling certain requests.

9. Children’s Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from children under 18. If we learn that we have inadvertently collected such information, we will take reasonable steps to delete it.

10. Links to Other Websites

Our website or reports may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services after changes take effect means you accept the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, you may contact us at:

A1 Auto Guys
Exclusev LLC
Long Island, New York
Email: a1autoguys@gmail.com