Frequently Asked Questions
Clear answers about scheduling, delivery, and what to expect.
Inspections are typically completed within two business days, depending on the inspector’s schedule, the seller’s schedule, and the weather. Reports are usually uploaded the following morning that the inspection is done. Inspections that are completed on Friday will have the report reviewed on Saturday morning. We do our best to complete inspections by the next business day as long as the seller makes the car available for review and the inspection is ordered early enough the day before. Occasionally, the seller’s schedule, the inspector’s schedule or the weather may cause a delay. Please note we cannot guarantee a date of an inspection due to factors outside our control. Customers are encouraged to plan accordingly and make arrangements to hold a vehicle if necessary. We have a better chance of getting the inspection done faster, the sooner you place your order. We do not schedule inspections on weekends. Reports can not be expedited. We do our very best to get them out as soon as possible.
You will receive your pre-purchase inspection report via email. It will include a link to view the report online and to download and print the report.
No. We do pre-purchase inspections before you buy the vehicle to make sure that the vehicle is in good shape. We do not perform any types of state required inspections. You should contact your Department of Motor Vehicles to see if they can help you.
You can cancel or reschedule up to 24 hours before your appointment. Inside 24 hours, a fee may apply due to technician scheduling and travel.
We perform mobile inspections without a lift. Inspectors complete comprehensive ground-level checks using professional tools and lighting.
We’ll help you reschedule at no extra charge or apply your payment to another vehicle. Refunds are case-by-case depending on travel already incurred.
Our findings reflect the vehicle’s condition at the time of inspection. While we can’t guarantee future performance, we provide detailed, unbiased reports to support your decision.
